the service advisors, John and Karen were super. The service dept was very professional and knowledgeable. everything fixed and on the road gain.
They take tremendous care of my INFINITI. I feel very comfortable with every recommendation they make for maintenance of my car. I will keep going there for service work!
My service was excellent from setting up the appointment until the car was fine. Elizabeth went above and beyond to make everything go smoothly. This is one of the reasons why we are loyal BMW owners.
Dreyer & Reinbold South of Greenwood is my go to for maintenance and repairs. The prompt service and customer service is top notch.
Joey Graham- Service Advisor was nothing less than excellent! He made me experience extremely pleasant and I like that he kept me in the loop the entire time even when he stepped out of the office for a lunch break I was able to call him on his cellular phone. Great job, Joey!
Very personal and fast service. Explained everything really well and got me back on the road.
I was looking for X5 in the market. Considering current supply chain issues impacting car inventory, I was trying within and outside Indiana. After exploring multiple dealerships, I came back to the Greenwood dealership, and what a start to the buying process. Thomas Madlem at this dealership not only helped me to select the car configuration but was also very thorough while recommending certain features. After the selling process, I was impressed by the regular follow u to answer queries and to make sure that I am having a fantastic time with my new car. Thanks, Tom and dealership.
The interior is immaculate, and the employees are super friendly. Unfortunately, I did experience a couple of issues. However, Joe (Service Manager) went over and beyond to make it right and ensure I was happy. I could not be more pleased!
Terrific! Polite, experienced, Met me after closing. My arrival was delayed due to unusual traffic problem. They really went out of their way to help.
Service staff are professional and pleasant, and answered all my questions.Easy to schedule an appointment.
Best service visit in my sixty years of automotive experience with dealerships and maintenance staff. I dreaded the first oil change and the hour drive to Indianapolis. When the service manager piled on factory recalls, I balked. Jill offered a loaner car, gently suggesting that the seat belt inspection was a safety concern but the computer linking could wait. After signing all the papers with Elizabeth, I sat in the service car to call my daughter in Colorado. "Maybe you should just get it done since you're already there," she advised. This sounded very familiar, so back ...
I've entrusted my 535i to the professionals at DR South, for several years now, driving about 100 miles roundtrip to leave it in their trustworthy hands. Enough said!
We had an amazing experience start to finish! Great communication from both our salesperson and finance. We appreciate they took so much time and care with us. We love our new car, thank you.
They’re all amazing but Jacob goes above and beyond great service great people. Amazing service department.
Great Service from the service department. Jacob Watson listens to your issues and gets your car fixed and running as good as new.
My service was performed by Dreyer & Reinbold Infiniti South of Greenwood. Service Consultant Karen Dunbar is the absolute BEST! She always calls to inform me of anything the service technicians discover during my service. She explains what has been found and the level of severity. My car is always washed and interior vacuumed and ready on time. I will always buy my cars where Karen Dunbar works because she provides that level of comfort of knowing when I make a purchase if something is right she will make it right. She always does.
Joey Graham was excellent with his service because of his outstanding communication skills and fast delivery of my vehicle
Thank you to the awesome service department at BMW on the Southside for their help sourcing the noise I heard coming from my X6 and fixing it. From the first hello at the door to the last thank you, I appreciate your efforts and time working with me to rectify the issue. Jeremy, Joey, Landon & Jill are standouts in my experience today, and I commend Joe Petolino for running a great department
Karen Dunbar is very attentive and understands what customers need. She is professional and credibly. I would recommend her to anyone Thanks Karen Ray & Christina
I had an unplanned, stressful situation with my X5 and Elizbeth Kolter waved her "magic wand" and took my blues away ! Let me mention that I am 80 miles away! She is truly a miracle worker, because she did this in 24 hours. Also, Chad Spidle, sales manager, ordered a new BMW for me and got it built in a timely manner during the pandemic ! This dealership is like the "Magic Kingdom !" Although I don't believe they have family reunions, there is definitely a family atmosphere !
I found myself in a really difficult situation and Elizabeth and the rest of the team made everything so easy. From the towing, to the repairs, to the friendly communications they were great!
My service advisor meets me promptly when I arrive and never over promises but gets my car out by the time she says she will. She explains any needed service without any hard sale but discusses my use of the vehicle and how that will impact this suggested service
This is the first BMW my husband I have purchased. The service and attention we receive each time we call or scheduled maintenance service is exemplary. I have never experienced such personal attention or a more friendly staff at a dealership. I would recommend Dreyer & Reinbold to all of my friends.
Joseph was my service advisor. He was very professional and courteous. Best experience I have had with a service representative! Very prompt with responses and explained everything in detail.
When striving for perfection, you must have the right ingredients in the right combinations. I honestly believe that this dealership has made it ! I have been using this dealership since 2005, therefore, I can make an honest judgement. Shout out to some of these "ingredients": Chad Spidle ( management ), Matthew Summers ( sales ) and Elizabeth Kolter ( service - a miracle worker ). Oh, OK, they are just 99% perfect ! See for yourself.
Great customer service at Dreyer and Reinbold Greenwood. I’m very particular about my M2 and they go to any length to take care of my car and make me comfortable with the process. Elizabeth in service should get an award because she is the very best and will keep me coming back.
Best dealership ever! They work to find the fair and right deal and stand behind what they say. Paul and Kelley rock! I highly recommend this dealership
The service is always above and beyond. The entire staff is excellent. No matter the problem or even when we have a question it’s answered in a timely manner. We are Never rushed and feel we as customers are number one!
I have been dealing with this dealership since 2005 and have ordered 5 new BMWs, plus one for my daughter. The only word that comes to mind, very simply, is EXCELLENT !!! Over the years I have dealt with at least 5 other dealerships and not a single one comes close to the excellence of DREYER-REINBOLD BMW South lot. I have dealt with several different individuals during my visits and every single one was exceptional in our various interactions. This includes the management down to the greeters ! Elizabeth Kolter has been , very simply, exceptional to work with. To sum it up : DREYER-REINBOLD BMW SOUTH ...
The service at Dreyer & Reinbold is exceptional. Elizabeth and staff take pride in their work and I know I can trust a quality experience there!
I have been driving BMW vehicles for a short time. I have always been treated with respect and kindness by the service staff at D&R. Kyra and Elizabeth are allows going above the call of duty in regards to keeping me informed of the status of our vehicles. I have not had a situation where I needed to bring back our vehicles due to a wrong diagnosis or poor service by the service technician. Like the slogan goes, “The Ultimate Driving Machine”, this is the “Ultimate BMW Team” at D&R.
Dreyer & Reinbold BMW South has been excellent in servicing my daughter's 328i. The service staff is knowledgeable and they explain in advance the items in need of servicing. I have found the entire team to be helpful, fast, friendly, and honest.
I did not like the fact I was charged $ 79.00 for a missing fuse. The service staff was awesome very nice 5-star thanks
Everyone I’ve met in person or talk to over the phone or very personable and professional! Monica set up my appointment over the phone was very pleasant and efficient. The older gentleman that greeted me when I drove my car into service was very cordial! Once inside Monica set me up with a representative that was very kind and polite and a casual conversation with the parts lady was also very enjoyable! If I didn’t know any better, I would suspect that all of these employees enjoy their job!! Ha ha ha you just can’t train people ...
Inga Levitt was wonderful to work with during my search for the perfect BMW for me. She made it happen by actually ordering the car I wanted with the interior color I wanted which no other dealership was able to do. I am eternally grateful to Inga for helping me get my new BMW 2018 X3 which I am enjoying it tremendously! Cheers Inga and thank you very much again!!
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